Resume

Experience

Product Manager

Mastercard

Led high-impact delivery initiatives, including a compliance launch and cross-border payments project, resulting in $58M+ in business value.
Defined program goals and release criteria in collaboration with engineering and compliance teams, supporting global readiness.
Facilitated weekly demos, retrospectives, and stakeholder syncs to align business and tech on product milestones and release plans.
Authored detailed technical specs and user stories to guide scalable feature delivery; collaborated with engineers to support API-based system enhancements.
Delivered 18 modernization enhancements that increased platform scalability and internal efficiency.
Actively participated in production release support and incident coordination efforts, contributing to root-cause
analysis and escalation paths.

Student Engagement Supervisor

Ruffalo Noel Levitz LLC

Led a team of 36 to exceed Q1 operational targets by 15% through improved staff efficiency and targeted coaching.%.
Improved call center staff efficiency by introducing strategic measures to better our line with staff strengths by providing ongoing coaching and caller development.
Facilitated caller recruitment, on-boarding and new hire training.
Implemented strategic incentives during major fundraising campaigns, resulting in record-breaking donations on NYU One Day & Giving Tuesday.
Collaborated with clients, fellow ambassadors, and the engagement manager to drive a record-breaking year of donations by aligning goals, coordinating initiatives, and optimizing outreach strategies

New York University

Bachelor of Arts in Computer Science

New York, New York

Leadership Experience

College Leader | New York University

Mentored first-year students, guiding their academic, career, and community engagement at NYU.
Worked to promote and sustain the four overarching themes of the College Cohort Program: Academic Success,

Personal and Career Development, Community Engagement, and Leadership Experience

Peer Tutor | Computer Science Department

Mentored and guided future Computer Science students by providing one-on-one and group tutoring sessions,

focusing on foundational programming concepts.
Fostered a supportive and inclusive learning environment, inspiring confidence and curiosity in students pursuing

STEM careers.

Jira

VS Code

Microsoft Office Suite

Rally

Confluence

Google Cloud Platform

SQL

Google Photo Suite

Java

C/C++

Python

Tableau